What health conditions can Pix Health treat?
We provide care for many of the most common health conditions that affect the body and the mind. You can review a list of frequently treated medical and mental health conditions on our site
If my condition cannot be treated through Pix Health – can I still discuss it with a provider?
If it is not an emergency condition, yes. Our providers are able to offer medical advice, counsel you about your condition, and help you work through your treatment options.
I have anxiety, ADD, ADHD, or Depression. Can Pix Health help me?
If you are under the care of a health care provider already, we may be able to refill your prescription on a temporary basis (as long as the medication is not controlled or otherwise against our prescription policy).
If you’re wondering whether you have anxiety or depression, you may speak with one of our therapists about the condition and symptoms. They can’t start you on a new regimen of medication for the issue, but they can help you identify the root cause of the issue and identify solutions for overcoming challenges. Learn more about our therapy services.
Can Pix Health fill out medical forms?
Most forms require an in-person exam. Common examples include driver’s forms, sports physicals and handicap assessments. If you have a different kind of form, it may be possible for our providers to help you. Be sure to have as much documentation as possible to share with your provider. You can upload this information to your chart before you begin the consultation.
Why does Pix Health not treat conditions such as erectile dysfunction, hair loss and weight loss?
Unfortunately, our providers are not able to treat and prescribe medication for such conditions, as these types of ailments require an in-person consultation and continuous monitoring by your primary care physician, due to the side effects of such drugs. If you are interested in receiving medical advice without receiving a prescription, our medical team is able to discuss your ailment and provide medical advice as necessary and appropriate.
I have a sinus infection and a weird rash on my arm – can Pix Health help me with both of these in one consultation?
Yes! Our board-certified medical providers are capable of treating multiple conditions per consultation. Please be advised that it is at the provider’s discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.
Can I order lab tests through Pix Health ?
Unfortunately no, our providers are unable to order lab tests. Due to the nature of telemedicine, it is difficult to follow up, obtain the results, and interpret these tests, so Pix Health providers are unable to offer this service. Our providers may suggest following up with your in-person provider and obtaining a test, however they are unable to order a test on your behalf.
Can my Pix Health provider write me a prescription?
Yes. Our medical providers can write prescriptions when medically necessary and in compliance with Pix Health ’s prescription policy. Please note that Pix Health is not a replacement for your primary care physician or annual office checkup. Pix Health is not an online pharmacy.
Pix Health providers do not prescribe elective medications, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. Providers generally do not prescribe more than a 90-day refill within a six-month period. Pix Health consultations treat the majority of common medical conditions; however, a small number of cases require an in-person visit for complete care.
Any prescriptions that are issued to members will be electronically sent to a local pharmacy for purchase and pick-up. You may access and download a copy of your medical provider’s visit summary for your records within Pix Health ’s secure portal.
Pix Health ’s licensed therapists do not provide prescriptions for emotional and mental health concerns.
What kind of medications can Pix Health providers prescribe?
When appropriate, Pix Health providers will electronically prescribe medications to treat your condition, which you can then pick up from your local pharmacy. Some common medications that our providers prescribe include:
- Azithromycin (Z-pack)
- Flonase nasal spray
- Tessalon Perles
Your Pix Health provider will not prescribe or renew a prescription for controlled substances regulated by the U.S. Drug Enforcement Agency. Also, Pix Health providers will not prescribe Tramadol, Carisoprodol, Fiorcet, Pseudoephedrine, Armodafinil and/or “lifestyle” medications or drugs considered to be “elective” medications, including medications to treat erectile dysfunction, hair loss, obesity, anxiety or depression.
Patients, please be informed that Pix Health is not a replacement for an office-based medical physical, nor is it an online pharmacy.
Will my provider be able to refill my prescription?
Our providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it’s prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. Pix Health providers cannot start a regimen of maintenance medication. If continuing a regimen, they require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle).
In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
Can Pix Health providers send prescriptions to Canadian, online, or mail-order pharmacies?
No, Pix Health providers can only electronically send prescriptions to verified pharmacies within the United States. We are unable to send prescriptions to Canadian pharmacies, mail-order pharmacies or online pharmacies.
I'm out of my blood pressure pills, thyroid medication or my diabetes medications. Can Pix Health issue a refill?
Blood pressure is better controlled than uncontrolled, so it is possible that we can help you on a temporary basis. Our providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it would be prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. Pix Health providers cannot start a regimen of maintenance medication. If continuing a regimen, they require proof of recent prescription for all refills. In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, our maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings.)
Can Pix Health prescribe oxygen tanks, wheelchairs or durable medical equipment (e.g. scooters, splints)?
Generally, we cannot prescribe these items because they require monitoring, follow-up and an in-person physical assessment.
Are you able to prescribe referral notes for physical or occupational therapy?
Our providers cannot write any type of referral. Referral notes for physical or occupational therapy require an in-person evaluation.
Can Pix Health prescribe birth control or another maintenance medication?
Generally, this depends on your history and the provider’s assessment of the risks and benefits to you. If you are currently taking this medication, a Pix Health provider can discuss your health history and assess whether a refill is safe at this time, or whether it would be prudent to see a provider in person. Our maximum refill policy is days within a six-month period.
Why doesn't Pix Health prescribe narcotics, testosterone, HCG, controlled substances and certain other drugs (e.g. Tramadol, Soma, Fioricet)?
Controlled substances have the potential for addiction and must be carefully prescribed. Due to the nature of telemedicine, we cannot monitor these risks, follow-up on a continual basis or provide an in-person assessment.
When should I use Pix Health ?
Pix Health helps address common medical and behavioral health issues.
You can use Pix Health for non-emergency or low-acuity conditions that you would typically visit an urgent care, retail clinic or primary care provider for, such as the flu, a cold, allergies, strains and sprains. See a full list of the medical issues we treat.
You can also use Pix Health for talk therapy to address emotional and mental health concerns, such as depression or anxiety. See a full list of the behavioral health issues we treat.
How often are Pix Health patients redirected to in-person care?
Less than 5% of visits are redirected to in-person care for appropriate evaluation.
Why do I need a webcam or video-enabled mobile app?
In some states, a video connection is required by law. Even where it is not required, a video connection allows our board-certified medical providers and licensed therapists to deliver the best possible care. When a provider can see you, she/he can better assess your condition and monitor visual cues.
Please be advised that it’s at the provider’s discretion as to whether a video consultation is necessary.
A video connection can be made using your computer’s webcam, or through the Pix Health app.
I don't have access to a video connection – is there another way the doctor can see my rash?
If your Pix Health provider feels comfortable treating your condition via a phone-only visit, you may submit pictures online through your Pix Health account that can be uploaded to your medical chart for review. If you are unable to do this yourself, one of our Care Coordinators can help.
I live in New York, but I'm on vacation in Florida – where should I request my medical visit?
You should request a consultation where you are currently physically located. The service line you select does not have to correlate with your home or billing address, it depends on where you are located at the time you request a visit. If a provider decides a prescription is necessary, we can electronically submit an e-prescription to the pharmacy nearest you.
My 6-year-old daughter is sick – can she use my account for a visit?
No, you will need to create a separate profile for any children, dependents or spouses. This ensures each person has his/her own medical profile and medical history.
Can Pix Health be my primary care provider?
Unfortunately, no. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition, such as an infection, flu or allergies that needs quick and convenient treatment.
Does my insurance cover Pix Health ?
No. Pix Health only accepts major credit and debit cards as a form of payment.
Who are your healthcare providers?
Our physicians are medically trained, U.S. board certified in their specialties, licensed and credentialed. They hold bachelor’s (B.A. or B.S) and Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) degrees.
Our physician assistants are medically trained, NCCPA certified, licensed and credentialed. They hold bachelor’s (B.A. or B.S.) and Physician Assistant Studies (MPAS), Health Science (MHS) or Medical Science (MMSc) degrees.
Our nurse practitioners are medically trained, ANCC or AANP certified in their specialties, licensed and credentialed. They hold Bachelor of Science in Nursing (BSN) and Master of Science in Nursing (MSN) degrees.
Our behavioral health team of masters-level professionals includes experienced and accredited Licensed Professional Counselors, Licensed Clinical Social Workers, Marriage and Family Therapists and equivalent licensed professionals.
How much does a visit with Pix Health cost?
The cost of a medical visit for an individual starts at $9.95 per month. A therapy visit costs $67 for a 50-minute session.
Can you send my medical record to a designated person, entity or company?
We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. If you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. Additionally, if you would like to prevent specific disclosure of your protected health information to a specified person or entity, please let us know.
How is my information stored?
All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol—the same type of security used by banks.
Our servers are housed in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24/7 by trained security guards, and access is authorized strictly on a privileged basis. Additionally, environmental security measures are in place to minimize disruptions to operation. Pix Health ’s data storage is spread across several geographic regions and availability zones, allowing us to stay operational during most failure situations, including natural disasters and power outages.
What are the requirements for using Pix Health ?
For a medical visit, Pix Health users must be at least 18 years old or have a parent/guardian present at time of visit. A valid email address is required to create your account, and a valid credit card is required to request a visit if you are not part of a plan that covers the visit fee. Currently, our therapy visits are only available to users 16 years and older.
Users must have a high-speed Internet connection. Pix Health works seamlessly with the following browsers: Google Chrome, Firefox, Opera, Nightly, Bowser and Canary. It is partially available in Internet Explorer/Edge with a plugin, and is not yet available in Safari.
For video consultation, users must have a webcam or video-enabled mobile device.